The return can be requested via WhatsApp +39 339 8281387 and email by sending a request to resi@bolghericashemre.it.
Once the request is received, a pickup will be scheduled within 24 hours.
The time and date can be postponed or agreed upon with the customer with prior notification via WhatsApp or email.
The products must be returned in a closed envelope and / or box within 7 days of receipt of the goods.
Once they arrive at our center, the latter will be checked to confirm their condition which must be undamaged and not altered. The refund is made immediately and reported via automatic email.
The amount will be returned by bank transfer. The customer must indicate the bank account to which the refund is to be sent with a valid identity document attached.
*For size changes or defective products, contact support on WhatsApp or Email.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.